Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2022-05-07
Person
4
5
0
Review of Hospice @ Home
written by a family member
7th May 2022
The care for the patient very good. Staff very friendly and chatty, helpful.
Cynthia Spencer Hospice
2022-05-07
Person
4
5
0
Review of Cynthia Spencer Hospice
written by
7th May 2022
Communication sometimes goes haywire yesterday my blood pressure nearly got taken twice in 10 minutes.
2022-10-05 11:49:27
Response from Cynthia Spencer Hospice
Thank you for your feedback. This will be shared with the clinical team to ensure that communication about what observations are required is clearer.
2022-05-24 11:04:14
Response from Cynthia Spencer Hospice
Sorry about that, but this can sometimes happen when the wad is very busy. Best wishes, Hugh Jones, Patient Experience manager
Cynthia Spencer Hospice
2022-05-07
Person
5
5
0
Review of Cynthia Spencer Hospice
written by a carer
7th May 2022
Cynthia Spencer Hospice
2022-05-07
Person
5
5
0
Review of Cynthia Spencer Hospice
written by a family member
7th May 2022
Cynthia Spencer Hospice
2022-05-07
Person
5
5
0
Review of Hospice @ Home
written by a family member
7th May 2022
The level of care and attention was exceptional for both my partner and myself I felt they were frienldy as well as professionals.
Cynthia Spencer Hospice
2022-05-07
Person
4
5
0
Review of Cynthia Spencer Hospice
written by a patient
7th May 2022
Suggested improvements
Some of the staff were unfamiliar with special needs { } leading to routine care not always being done on time.
2022-10-05 11:49:41
Response from Cynthia Spencer Hospice
Thank you for your feedback. It is difficult to comment as I cannot identify what the specific special needs were. The clinical team are highly trained in managing many different special needs and will always adapt their care to those needs. I will ensure this feedback is shared with the team
2022-05-24 11:06:22
Response from Cynthia Spencer Hospice
You make a very important point which I have passed to the service manager. We have a specialist team that is able to advise the staff about special needs in addition to the expertise you have. Best wishes, Hugh Jones, Patient Experience Manager.
Cynthia Spencer Hospice
2022-05-07
Person
5
5
0
Review of Cynthia Spencer Hospice
7th May 2022
Outstanding level of care, could not have ask for anymore.
Suggested improvements
Nothing was perfect.
Cynthia Spencer Hospice
2022-05-07
Person
4
5
0
Review of Hospice @ Home
written by a carer
7th May 2022
In the short time that we needed you to take care of sally, we appreciated your help.
Suggested improvements
Boc oxygen at home- still waiting for a refund on our electricity account.
Cynthia Spencer Hospice
2022-05-07
Person
5
5
0
Review of Cynthia Spencer Hospice
written by
7th May 2022
Cynthia Spencer Hospice
2022-05-07
Person
5
5
0
Review of Cynthia Spencer Hospice
written by a patient
7th May 2022
